FAQs

FAQs - Frequently Asked Questions

Pricing

Do you price match?

Answer: Where we are quoting "like for like" we endeavour to beat any quote or match it but with better quality games


National & International Coverage

What area do you cover + do you go abroad?

Answer: All over – As well as the UK, we have provided games for parties and events around Europe e.g. Amsterdam, Barcelona, Berlin, Belfast, Dusseldorf, Dublin, Davos, Hamburg, Milan, Montreux, Nuremberg, Niece, Paris, Rome.     Note - Price on application


Location – Setup - Use

What power does the game need?

Answer: You will see the power requirements of each game in its “Technical Specifications”


How big is the game? 

Answer: You will see the dimensions of each game in its “Technical Specifications”


What size door will it fit through?

Answer: You will see the minimum door width required of each game in its “Technical Specifications”


Can the game go upstairs?

Answer: You will get the information on this “Installation Details”.


Will the game fit in a lift?

Answer: We will need the dimensions of the lift from you. Some games can be stripped down to fit in a small lift but on other games it is not possible. If it does not fit, we will try to find an alternative for you


Do I need to put coins in to play the game?

Answer: No, all of our games are set on ‘free play’; So you just push the start button and play


Are the games noisy?

Answer: You will be shown where the volume control is, and this can be set from silent to very loud. Also, the games are set so that they do not make a noise when they are not being played (Attract mode is turned off)


Can we run a competition on the game and keep scores?

Answer: You can but this will require an attendant. The score board inside most of these games only allows you to put some initials up which means you may not find the winner. We can supply a score board and staff, but you may want to do that yourselves in which case we will give you all the information that you require and show you how to do it


Faults/Errors on Machines

What happens if the game develops a fault?

Answer: In the unlikely circumstance that the game develops a fault, please contact the installation engineer and if you cannot then call the office line 01635 529952 and we will endeavour to sort the problem as quickly as possible. Sometimes we can talk you through a solution (have you tried turning it off and back on again) and quite often our engineer is nearby


Health & Safety/Public Liability & Risk Assessments

Do you have Public liability?

Answer: Yes, we have 5 million pounds worth of cover just click "here for H and S docs".


Do you have risk assessments?

Answer: Yes, we have risk assessments that cover all scenarios clickhere but we can also write bespoke assessments for your event.


Additional Services

Do you supply an attendant?

Answer: Attendants are not required but some clients prefer to have one, so we can supply one but sometimes there is an extra cost. Quite often your installation engineer will remain local to the job so that you can call him in the unlikely circumstance that you need some help or assistance.